Customer Service Specialist

Department: MWG Administrators

General Purpose

Full-time position for Customer Service Specialist who assists group or individual clients or providers with questions regarding insurance or claims. The position is based at Morgan White Group, 500 Steed Road, Ridgeland, MS 39157.

Essential Duties and Responsibilities

  • Deal directly with customer either by telephone, electronically or face to face.
  • Handles and resolves customer complaints promptly
  • Obtains and evaluates all relevant information to handle inquiries and transactions.
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken and manage customers’ accounts.

Education and Experience

High school diploma, GED or equivalent. Call center and claims experience preferred. Excellent communication and people skills. Knowledge of customer service principles and practices to analyze and solve problems. Computer and data entry skills.

Candidates that meet the qualifications may send a resume to human.resources@morganwhite.com or fax to 601-709-2876.


Payroll Support Associate

Department: MWG Payroll Solutions

General Purpose

The Payroll Support Associate works within MWG Payroll Solutions, supervised by Payroll Support and Implementation Specialist, Stacy Garner and reporting to the Agency Manager, Joel Jasper. The purpose of this position is to support the Payroll Implementation Specialist in assisting clients of MWG Payroll Solutions. The Payroll Support Associate is primarily responsible for ensuring client satisfaction and retention through timely and successful installation and conversion to the MWG Payroll Solutions platform. Full time hours are Monday – Thursday 8:00 a.m. – 5:00 p.m. and Friday 8:00 a.m. – 2:30 p.m. The position is based at Morgan White Group, 500 Steed Road, Ridgeland, MS, 39157.

Essential Duties and Responsibilities

  • Client data translation, conversion and entry into the payroll platform.
  • Assists in the accurate, timely and successful installation and conversion of current clients involved in the implementation process.
  • Maintain records and files according to applicable requirements.
  • Ensures accuracy of client set up variables. Assesses the appropriate method and identifies resources for the conversion of client data to the payroll software.
  • Assists in testing the service.
  • Participates in project planning and project coordination with the Payroll Implementation Specialist
  • Configures payroll platform to meet each client's needs.

Education and Experience

High School Diploma is required. Associate’s degree in business or a related field is preferred. One to two years of experience in data processing is mandatory.

Send resume to human.resources@morganwhite.com.

Systems Analyst

Full-time position with Morgan White Group. This position provides system-level support of multi-user applications and software tools/utilities including the installation, configuration, maintenance and support of these system. Position is in Programming (not I.T.). Competitive salary and excellent benefits.

Key Responsibilities

  • Collect information to analyze and evaluate existing or proposed systems.
  • Windows development skills using Microsoft Visual Studio, MicrosoftTeam Foundation, Windows Forms, business objects technologies and C# are required.
  • Develop support workflows and processes as necessitated by the team.
  • Database development skills using Microsoft SQL Server and Microsoft SQL Management Studio are required.
  • Use of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.
  • Design, develop, document, analyze, create, test and/or modify computer systems or programs, including prototypes, based and related to user or system design specifications.
  • Effective written and verbal communication with supervisors, content providers, IT personnel, and team developers.

Qualifications

  • Bachelor’s degree or equivalent years of experience in Computer Science or Computer Information Systems required. Knowledge of Microsoft Visual Studio, Microsoft Team Foundation, and Microsoft SQL Server. Ability to analyze business logic changes and coordinate appropriate software solutions.

Qualified candidate must have excellent time management, be self-motivated and have aptitude for learning new technologies, seek creative solutions to complex problems and be a team player with written and verbal communication skills to work with other departments.

Candidates that meet the qualifications may send a resume to human.resources@morganwhite.com or fax to 601-709-2876.


Web Application Developer

Full-time position with Morgan White Group. Competitive salary and excellent benefits.

Key Responsibilities

  • Experience in server-side application development (C#, MVC, LINQ & Entity Framework)
  • Proficient in client-side technologies (JavaScript, jQuery, Css, Knockout / Angular)
  • Knowledge of relational databases and SQL for the development of database driven, web-based applications
  • Understanding of SOAP and REST web services
  • Analyze existing web sites UI processes and implement improvements
  • Work with design team to develop new and existing web sites

Qualifications

  • Bachelor’s degree or equivalent years of experience in Computer Science or Computer Information Systems required.
  • Knowledge of Microsoft Visual Studio, Microsoft Team Foundation, and Microsoft SQL Server.
  • Ability to analyze business logic changes and coordinate appropriate software solutions.

Qualified candidate must have excellent time management, be self-motivated and have aptitude for learning new technologies, seek creative solutions to complex problems and be a team player with written and verbal communication skills to work with other departments.

Candidates that meet the qualifications may send a resume to human.resources@morganwhite.com or fax to 601-709-2876.